Frequently Asked Questions

 On the 3’s provides monitoring services designed to help clients stay accountable and meet program requirements. Depending on the service ordered, this may include GPS monitoring, device check-ins, alcohol monitoring, and related compliance support. 

 Charge your device TWICE every day unless you have been specifically told otherwise. A good habit is to charge it at the same time each day, preferably when you are sitting still and can leave it connected long enough to build a solid charge. 

 Leave the device charging until it has had enough time to fully recharge. Do not unplug it early just because it has started charging. Daily full charging is the safest practice. 

 A low battery can cause missed location updates, alerts, or possible violations depending on your program rules. It is your responsibility to keep the device charged and working properly at all times. 

Contact On the 3’s immediately. Do not wait until the battery is dead. If possible, keep the charger and device together so staff can troubleshoot the problem quickly. You can purchase a new charger from the website. Shipping and handling apply.

 Use only the charger and cable provided or approved by On the 3’s. Using the wrong charger may damage the device or prevent it from charging correctly. 

Unless you have been told your specific device is water-safe, keep it away from:

• baths 
• swimming pools 
• hot tubs 
• lakes, rivers, and showers with direct soaking 

Do not assume the device is waterproof.

 Usually yes. Normal daily activity is expected. However, avoid anything that could damage the device, block charging, or interfere with monitoring.

Treat the device carefully at all times:

• Keep it clean and dry 
• Do not hit it against hard surfaces 
• Do not pull, twist, cut, or pick at the strap 
• Do not place tape, wraps, or coverings over it 
• Do not expose it to extreme heat

Tampering may include:

• cutting or damaging the strap 
• trying to block the signal 
• opening the device 
• removing parts 
• interfering with charging 
• allowing the battery to die repeatedly 

Any attempt to interfere with normal monitoring may be reported.

 A monitoring device may feel unusual at first, but it should not be intentionally adjusted, removed, or altered by the client. If there is a legitimate issue, contact On the 3’s right away. .

 Location can sometimes vary briefly because of buildings, weather, signal interference, or poor cellular coverage. Continue following your program rules and report true technical issues to staff. .