On the 3’s provides monitoring services designed to help clients stay accountable and meet program requirements. Depending on the service ordered, this may include GPS monitoring, device check-ins, alcohol monitoring, and related compliance support.
Charge your device TWICE every day unless you have been specifically told otherwise. A good habit is to charge it at the same time each day, preferably when you are sitting still and can leave it connected long enough to build a solid charge.
Leave the device charging until it has had enough time to fully recharge. Do not unplug it early just because it has started charging. Daily full charging is the safest practice.
A low battery can cause missed location updates, alerts, or possible violations depending on your program rules. It is your responsibility to keep the device charged and working properly at all times.
Contact On the 3’s immediately. Do not wait until the battery is dead. If possible, keep the charger and device together so staff can troubleshoot the problem quickly. You can purchase a new charger from the website. Shipping and handling apply.
Use only the charger and cable provided or approved by On the 3’s. Using the wrong charger may damage the device or prevent it from charging correctly.
Unless you have been told your specific device is water-safe, keep it away from:
Do not assume the device is waterproof.
Usually yes. Normal daily activity is expected. However, avoid anything that could damage the device, block charging, or interfere with monitoring.
Treat the device carefully at all times:
Tampering may include:
Any attempt to interfere with normal monitoring may be reported.
A monitoring device may feel unusual at first, but it should not be intentionally adjusted, removed, or altered by the client. If there is a legitimate issue, contact On the 3’s right away. .
Location can sometimes vary briefly because of buildings, weather, signal interference, or poor cellular coverage. Continue following your program rules and report true technical issues to staff. .
On the 3’s provides electronic monitoring equipment, event reporting, and related administrative support services. On the 3’s does not take custody of any monitored person, does not physically restrain or supervise any participant, does not transport or arrest any participant, and does not guarantee compliance, court appearance, sobriety, location, or public safety.
Electronic monitoring depends on many conditions outside the company’s control, including device condition, battery charge, participant charging compliance, strap integrity, cellular service, GPS reception, indoor obstruction, terrain, weather, power, software, and network availability. Temporary delay, drift, interruption, or inaccuracy in monitoring data may occur.
GPS points, maps, alerts, strap notifications, battery notifications, and other system-generated records may require human review and context. These records are operational monitoring records.
On the 3’s uses commercially reasonable efforts to review and report verified or reasonably suspected material monitoring events to the designated court, agency, law-enforcement contact, attorney, supervisor, or other authorized contact provided to us. Any required notice will be made as soon as reasonably practicable after review, troubleshooting, and preparation of sufficient information to make a useful report.
On the 3’s reports monitoring data and events. We do not decide whether a person should be arrested, detained, sanctioned, revoked, found in violation, or otherwise subject to court or law-enforcement action. Those decisions remain solely with the court, law enforcement, or other authorized supervising authority.
Participants remain responsible for wearing the device as instructed, charging the device as directed, keeping equipment in good condition, avoiding tampering, promptly reporting equipment issues, remaining within signal range when reasonably possible, and complying with all court-ordered or program conditions.
Unless otherwise agreed in writing or ordered by a court, the participant or responsible paying party remains responsible for service fees, unreturned equipment, damaged equipment, chargers, straps, accessories, and related replacement costs.
To the fullest extent permitted by law, On the 3’s is not liable for indirect, incidental, special, consequential, or punitive damages arising from electronic monitoring services. On the 3’s is not an insurer of any participant’s conduct or of public safety.
Monitoring records may be maintained in the ordinary course of business and may be produced upon lawful written request, subpoena, court order, or other proper legal process. Requests for custom reports, expedited production, affidavits, certifications, testimony, historical reconstruction, or special exports may require reasonable lead time and may be subject to administrative or witness fees unless otherwise ordered by a court.
This notice is intended to explain the role, limitations, and responsibilities related to On the 3’s electronic monitoring services. It does not limit any court’s authority over a participant or alter any participant’s release conditions, supervision conditions, or legal obligations.
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